Delivery and Refund Policies
Delivery Policy
Training Purchases:
Following a training purchase a PixLab Software Representative will contact you in due course to arrange a suitable date and time, whether this is On-Line or On-Site training.
Software and Upgrades:
All Software and Software upgrades are supplied as a downloadable item with an electronic licence, we aim to process your request within 24hrs if purchased Mon-Thursday. If a Purchase is on Friday after 16:30 or on a Saturday or Sunday then this will be processed the next working Day.
Electronic Licence:
Software provided by PixLab Software requires an electronic licence key to function, we will provide this licence to you at the same time as the downloadable software. Licence keys will collect device ID during registration to maintain records of the location of the licence.
Refund Policy
Before Returning a Product:
If you are having an issue with a product, there may be other options before requesting a return:
– If you’ve purchased and downloaded software, and need assistance with installation and/or activation, please email info@pixlabsoftware.com or call us on +1 610 234 77 19.
– If you require Technical Support with a PixLab Software Product, please email info@pixlabsoftware.com or call us on +1 610 234 77 19.
– If you require Support using a product please look in the help section of that product for the online manuals or info@pixlabsoftware.com or call us on +1 610 234 77 19.
– If you’d like to return your purchase made in the last thirty days please email info@pixlabsoftware.com clearly stating your reasons.
Return and Exchange policy:
We will accept returns and exchanges for items that meet the return criteria set forth below for 30 days from the date of purchase or download, as applicable. We reserve the right to deny any return or exchange which fails to meet our return criteria.
Return Criteria:
All returns and exchanges must be accompanied processed through the appropriate channels within 30 days of purchase.
When returning software the software must have the licence terminated on the users machine and be removed from that machine, we may require you to sign an electronic letter of destruction as condition of your return to confirm that you have uninstalled and have not made any copies of the product. The licence code for these products will be blocked and you will not be able to install or use the software in the future.
For promotional items and bundles, all included products and/or services must be returned together. If a service include in a promotion and/or bundle has been used (for example a used promotional promo code), the full retail value of the service will be deducted from the refund amount. When a bundle is purchased and only part of the bundle is returned, the discount is void and the total discount will be deducted from the refund.
For training online or on site, you must return the product within 30 days of purchase and before the training has taken part. You may not return the product once training has been completed.
We may extend the 30-day return period during holiday or other periods. If a longer return period was advertised on the Website/ promotional information when you made your purchase, that longer period applies.
If we lower our price on an item within 30 days of your purchase, we will honour the lower price. If you notice that we have lowered a price on an item you recently purchased, just contact info@pixlabsoftware.com or call +1 610 234 77 19 and we will gladly issue a refund or credit for the difference (if you paid with a credit card, you’ll need to use the same card). This offer does not apply to price reductions associated with special sale events such as Black Friday, Cyber Monday, and Christmas Specials etc…
Returns Process:
To start your returns process please contact PixLab Software by phone on 0345 800 3636 or by email at info@pixlabsoftware.com to request a return no later than thirty (30) days after date of purchase. Once you follow the instructions and completed the return process with the customer support agent, we’ll send you confirmation email with additional return details, if applicable.
When you make a qualifying return, we will credit the full amount you are entitled to and you will receive your refund in approximately 3-5 business days. Refunds will be made in the same method as payment unless you select to exchange the item. Once you complete your return we’ll send you a return confirmation email.
Minimum age policy
PixLab Software provides software and training for the construction industry, as per the construction industry minimum age requirements you must be 16 or over to purchase our software or training. If you are not the card holder the card holder must be present during purchase.